Frequently asked questions

Software for landlords, agents, estates and water or garbage services in Kenya. It bills tenants each month, records M-Pesa payments against the right unit, sends reminders by SMS, and shows who owes what, on a phone or a computer.

A landlord with a few units, a caretaker, a property manager or an agency looking after other people's buildings, a gated estate, or a water or garbage service that bills many households. Agencies can give each owner a login to see their own statements.

Yes. Every new workspace starts with a 30-day trial with everything switched on. You do not need to give a card to start.

Plans are by the number of units you manage and every plan has every feature. Prices are on the pricing page, before VAT. Small landlords can pay once for five years instead of monthly.

No. It opens in the browser, and you can add it to your phone's home screen like an app. Tenants do not need to install anything either.

Never. Tenants pay into your own Paybill or Till, and the money goes straight to you. We only read the payment notice from Safaricom to record it.

Use a Paybill if you can. A Paybill has an account number, so each payment is matched to the right unit by itself. A Till has none, so each payment waits in your inbox for you to match with one tap. Payment requests to the tenant's phone also need a Paybill.

You can still record cash, bank and cheque payments by hand, and add your own payment instructions to the tenant's message. Where it is switched on for your workspace, a card or M-Pesa checkout through Paystack can be used as well.

The payment is not lost. It waits in the M-Pesa inbox with a suggested match, and you confirm or ignore it. Nothing is guessed.

Yes. A payment goes against the oldest unpaid invoice first, and the balance carries until it is cleared. Every payment gets a numbered receipt the tenant can open.

Only if you switch them on. You choose a fixed amount or a percentage with a maximum. Each late invoice gets a proposed fee that waits for you to charge or skip it; nothing is charged behind your back.

Yes. Upload your bank statement and match each line to a lease, or record a bank or cash payment by hand.

No. Tenants with a basic phone can dial a short code to see their balance, how to pay, and their last payment, and can ask for an M-Pesa prompt. Tenants with a smartphone also get a private portal and can ask on WhatsApp.

Only their own balance, statement, receipts, lease terms, repair requests and messages with your office. They never see other tenants.

Yes, from the portal or the phone menu. You assign it to staff or a supplier and the tenant sees the progress.

A landlord with a handful of units is usually billing within an afternoon: add the property and units, add tenants, start leases, and the first invoices follow. Bigger portfolios can load a spreadsheet.

Yes. Download the template, fill it in, and upload it. Every row is checked and shown to you before anything is saved. You can also send us your spreadsheet in any shape and we will import it.

Yes. Invite them by SMS and choose what each person can do, and which properties they see. People who can only look do not count against your plan's team members.

Yes. Staff take readings on a phone, even without a signal in the meter room, someone approves them, and the charge goes on next month's invoice.

It prints tenancy agreements, notices to vacate and demand letters from what is on the lease, each numbered and checkable. Have the wording checked by your own advocate before relying on it. Short leases can be signed on the phone, with a signing record.

Yes. Reports show income against what was billed, arrears, vacancies, repairs and expenses, unit by unit and property by property.

It exports a journal and the underlying records for QuickBooks, Zoho Books or Wave, and has an API for other programs.

Yes. The built-in assistant answers questions about rent, arrears and vacancies from your own figures. The owner can switch it off.

Only the people you invite, and only what their role allows. Each landlord's records are kept apart from every other landlord's. Important actions go into a log nobody can edit.

Yes, at any time, including after a subscription lapses: tenants, invoices, payments and statements export as spreadsheets.

You are the data controller for your tenants' records and we process them for you. Our Privacy Policy and Security pages say how, and who to write to with questions.

You get time and reminders first. If the subscription lapses your workspace becomes read-only, so you can still look at and export your records.

Signed-in users have a help centre and a contact form that creates a numbered request. You can also book a demo and we will walk you through it.