Delete your account

Short version: ask here, we confirm with you, you get time to export, then we delete.

What happens

  1. You ask below, or write to us. You get a request number.
  2. We contact you on your verified phone to confirm it is you.
  3. Landlords have 30 days to export tenants, invoices, payments and statements.
  4. We delete within 90 days and tell you when it is done.

Deleted

  • Your name, phone number, email and password
  • Tenants, leases, documents, photos and notes of your workspace
  • Message text, assistant questions and sign-in codes
  • Saved sign-in sessions and two-step settings

Kept, because the law or evidence needs it

  • Our invoices to you, for at least five years (tax law)
  • Signing and audit records of documents already signed
  • Backups, until they expire within a year
Deleting cannot be undone. If you are a landlord, tenants and owners linked to your workspace lose access. Export first from Reports and Settings.

Tenants and others recorded by a landlord: ask that landlord first. If you cannot reach them, write to us and we will pass it on. See the Privacy Policy.

Log in to ask

Cannot log in? Write to support@nyumbapms.com from the phone number or email on the account.